The FINANCIALRULER known from here on as FR accepts bookings subject to the following conditions:
1. Interpretation
1.1 In this document wherever the context so admits the following expression shall have the following meanings respectively:-
'FR' means The FINANCIALRULER.
'Client' is the person or persons listed on the booking form(s).
'Major change' means changing the dates location booked or majority of course content over 80%.
'Force Majeure' means any situation or event beyond the control of FR. This could be an Act of God war terrorist activity civil strife strike riot industrial disaster breach of contract by FR suppliers fire adverse weather or road conditions bureaucratic obstacles changes in schedules or modes of transport by ferry companies airlines and bus or train operators.
'TRAINER' means the member of staff responsible for the delivery of the agreed activity and/or service.
1.2 Where the expression 'Clients' includes two or more persons the obligations expressed or implied relate directly to the individual.
1.3 Any reference to a statute shall include any statutory extension or modification or re-enactment of such statute and any other instrument plan regulation permission or direction made or issued there-under or delivering validity there-from.
1.4 Wording importing the singular meaning shall include the plural meaning and vice versa. All wording within the booking conditions is generalised to the Client referring to the masculine feminine and neuter genders.
1.5 The clause and paragraph headings are for convenience only and shall not affect the construction of this document.
1.6 The expressions used in the particulars shall have the same meanings when used hereafter in these booking conditions.
2. Acceptance
2.1 A contract for the activity and / or service is made between FR and the Client on the issue of written confirmation of booking by FR.
2.2 The Contract is subject to these booking conditions which the Client has been deemed to have read and fully understood. These booking conditions can only be varied by written agreement between FR and the Client.
2.3 No verbal representations made by FR shall be relied upon by the Client.
3. Booking
3.1 To place a booking FR requires the amount stated payable to our Trainers
3.2 The balance of the fee is payable one week before commencement of the course unless agreed otherwise on confirmation of booking.
In the event that the balance is not paid FR will have the discretion to treat the booking as cancelled by the client and re-sell the course place.
3.3 The whole course fee is required to secure a place for any booking made within one week of the commencement of the course.
4. Price
4.1 The price at time of booking covers the cost of the planning organising and delivery of the proposed activity and / or service.
4.2 It is the responsibility of the Client to arrange travel to the site / location for the proposed activity and or service unless otherwise stated.
The Client is also responsible for their own personal medical requirements and personal footwear equipment and clothing unless otherwise stated.
5. Course Duration
The FR course is a 2 day stay out course. To book a place on FR course you have to arrive on day one of course at the specified time. Clients cannot leave during the course and then return unless agreed by FR in advance.
6. Damage to Property
Clients shall be held responsible to make compensation for any damage they cause to the contents and furnishings of the premises during their stay, except for wear and tear.
7. Cancellation and refunds
Should the Client wish to cancel cancellation charges will be imposed. These are calculated from the date written notification is received by FR and shall be calculated as a percentage of the total price and shall be based on the following.
Cancellation Charges
Number of days before arrival date that the written notification of cancellation is received: -
Amount payable
One weeks or less:
Total fee is due with no refund.
If you want to reschedule / transfer for any reason there are no refunds.
Participants who don't show up for activities forfeit the full cost.
8. Cancellation by FR
We try never to cancel a confirmed booking but reserve the right to do so. If we cancel a confirmed booking before your activity and or service FR will offer the Client the choice of a full refund or another available date (with pro-rata refund/price increases as appropriate).
In addition, unless the cancellation was caused by Force 'Majeure' and having regard to the length of notice Clients receive; we will pay the Client reasonable compensation where appropriate.
9. Alteration by FR
9.1 We make every effort to ensure the accuracy of our literature. However, changes can occur despite our best endeavours and we reserve the right to change any price or other particulars before the Client books (in which case we will tell you before your booking becomes binding).
9.2 If there is a 'Major Change' to a confirmed booking we will inform the Client as soon as is reasonably practical and offer you the choice of accepting the change receiving a full refund (excluding the initial deposit) or transferring to another available date. If the Client chooses to cancel and the 'Major Change' was caused by anything other than 'Force Majeure' or low bookings we will pay you reasonable compensation if appropriate having regard to the nature of the change and length of notice you receive.
9.3 If there is any change other than a 'Major Change' we are not obliged to inform you in advance (but we will do so where practicable) nor are we obliged to pay you compensation. If we become unable to provide a major proportion of the services you have booked with FR we will make every effort to arrange alternative arrangements for you at no extra charge and where appropriate refund the Client pro-rata for services not received. If the client wishes to make major changes to agreed programme additional costs may be added at the company's discretion.
10. Course Content and Weather
The programmes we publish in our literature and on our website and describing the courses are designed to be illustrative in order to best explain the scope and type of activities you will be undertaking. It is very unlikely that any one programme could be or would be followed precisely as it is published. Several factors outside of our control will determine this and dictate what can be accomplished reasonably during your course. The most influential factors will be the weather the conditions physical fitness of course participants.
Taking these factors into consideration and the aims of the course as described in our literature the Trainers will construct the best programme possible. The Trainers will review and may alter the programme as the course progresses in response to the changing influence of these factors.
Once the course is underway the Trainer may change the activities at any time. This applies to all courses.
Circumstances may arise where we are forced to alter dates duration or accommodation before a course starts. We will try to inform you of any such changes as soon as we know of them.
Our Trainers will do their utmost to ensure that any problems are solved for the benefit of the course participants as a whole. Passing the course fee signifies your acceptance of the Trainers authority to make decisions affecting the group or individuals. For instance the Trainers may require an individual or individuals to leave the course if they believe that a person or person's health is at risk if a person is not coping or may not cope with the technical physical or mental demands of the course if an illegal act has been or may be committed or conduct is may become or has been detrimental to the safety enjoyment or well-being of the group or of any individual within the group.
11. Acceptance of authority
11.1 Employees of FR and staff will use their best endeavours to resolve problems to the benefit of the Client as a whole. The Client must refrain from any conduct which may give offence or cause danger or damage to any person or property. If FR or any of its suppliers believe that the Client is in breach of this obligation likely to breach it or is otherwise unfit to partake in the activity FR or its suppliers may in their absolute discretion refuse the booking or have the Client removed from any property or facility. FR will owe the Client no liability in such circumstances and the Client will be solely responsible for any costs incurred.
11.2 The Trainers may require an individual or number of persons to leave the group if they believe that the Client's health and safety are at risk if an illegal act has been committed or the Client has behaved in a way as to endanger safety enjoyment or the welfare of the group as a whole. In the event of this action the Client involved shall not be entitled to any refund from FR and will be required to meet all expenses involved in their immediate extraction.
12. Personal Health
12.1 Except as disclosed in writing to FR the Client confirms that they are in good mental and physical health and are unaware of any reason why they may be particularly unsuited to taking part in the activity and / or service agreed upon or may be likely to suffer illness or injury during the activity and / or service.
12.2 Failure to disclose any information to the Trainers may result in FR terminating and withdrawing the Client from the activity and or service on the grounds of incorrect information. The Client will not be entitled to any refund of payments made under this termination.
13. Complaints
If there is a problem during the activity and or service period you must report in the first instance to the instructor of your activity. If it is still unresolved you must then report it a director of FR immediately so that prompt and effective efforts can be made to resolve the problem.
In the unlikely event that the problem cannot be resolved at this time and you wish to raise a complaint full written details must be sent to FR within 28 days of the activity and or service finishing. Please include your booking reference number / party details and exact full details of your complaint on your letter; please include your daytime and evening contact telephone numbers. Failure to take these steps will prejudice our ability to resolve your problem and/or investigate it fully therefore any right to compensation you may otherwise have had will be lost or substantially reduced.
Please be advised that if you have a complaint whilst you are at the FR, you must inform the Trainers immediately in order to give them the chance to resolve the problem. Failure to do this will lose your right to any compensation.
14. Conditions of service
As part of the continual review of safety and associated considerations the conditions of booking are subject to change clarification and modification at any time. Only the Trainers is empowered to vary or waive any of the Conditions of Booking. Such decisions are totally at the discretion of the Trainers.
15. Law and Jurisdiction
This agreement shall be constructed in accordance with the laws of Singapore and the Courts of Singapore shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.
